Policies:

Privacy Notice:

Marcus D’Silva

Stress Mastery UK 

81 Church Road,

Brighton and Hove

BN3 2BB 

Telephone: 07852 206134 

email: support@stressmastery.co.uk

website: stressmastery.uk 

The basis on which I keep client data is that of “Legitimate Interests”. This means that the data is necessary for me to fulfil the contract that we have together (i.e. to provide therapy) and that it is data that you would reasonably expect me to hold and use.

For those who enquire about therapy, the data I hold includes any information you have sent me by email/text/message.

For those who book and attend at least one session, the data I hold includes:

  • Basic information such as name, email address, phone number
  • Information that you give me as part of the work we do together
  • Records of what interventions that I use (or potentially do not use) in our sessions
  • Emails, texts and/or messages that are sent between us
  • Information sent from any third party, e.g. GP, insurance company, EAP
  • Any agreed audio recordings from the therapy sessions that may be useful to help you, the client

Other than this, data is not shared with anyone, except possibly your GP, and for any reasons covered by the Requirements for Disclosure which are detailed and discussed when we first meet. 

Special Category Data:

Some of the information that you share with me may fall under the definition of ‘special category’ of data as defined by the General Data Protection Regulation. The condition for processing this special data is “processing is necessary for medical diagnosis, the provision of health care or treatment pursuant to contract with a health professional”.

The data is primarily used to enable me to provide therapy for you.  

Details of where data is held:

  • Any emails sent between us are held…on my computer and my phone (Both password protected).
  • in whatsApp /messenger/ text/…sent between us on my phone and computer. Password protected.
  • Your notes are held in a locked filing cabinet.
  • Any audio recordings are stored on my phone. (Password protected)

Your data is kept for 7 years. The length of time is based on the requirements of my insurance company. After this time any paper records are shredded and computer records permanently deleted. Any audio recordings will be deleted by myself.

I take the security of data seriously and as such:

  • Fees for therapy sessions are paid via Bank transfer, or cash. If you prefer to pay by bank transfer the payment will be sent to my account:  M D’Silva. I never share bank statements with any other party and this includes my accountant.

If there is any breach of data security I will give full details to the Information Commissioners Office and any person affected within 72 hours of the breach and do all possible to minimise any potential impact.

You have rights with regards to the data held:

  • The right of access. I will provide you with all data I hold on you as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).
  • The right to rectification. If any data I hold is incorrect, just let me know and I will correct it as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).
  • The right to erasure. If you wish me to erase your data just let me know and I will delete any computer records and shred any paper records as soon as I can following a request (and definitely within 30 days, unless this is impossible due to holidays or illness).
  • The right to restrict processing. This would usually be a stop-gap measure before correction of any errors or before erasure
  • The right to data portability. This might apply if you want your notes sent to another therapist for example, but it is likely that the easiest solution would come under the right to access, i.e. I would send the data to you.
  • The right to object to:
    • processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling). I do not engage in these things
    • direct marketing. I may offer a Newsletter on my website. This is optional. If you choose to sign up for this you can cancel at any time. Your details will never be shared with any third party.
    • processing for purposes of scientific/historical research and statistics. For this, you must provide grounds for your objection.
    • automated decision making and profiling. I do not engage in automated decision making or profiling